Contact us – we want to help you
Do you have questions or need help? Then you are always welcome to contact us.
You can get in touch with us in several ways:
Customer service
Greenland
Tel: +299 70 15 15 00
Mail: kundeservice@ral.gl
Denmark
Tel: +45 99 30 30 99 99
Mail: bookingaalborg@ral.dk
Iceland, Sweden and Germany
Tel: +45 72 17 70 50
Mail: lineragency.is@dhl.com
Faroe Islands
Tel: +298 61 61 63 63
Mail: frakt@posta.fo
Administration
Headquarter
Aqqusinersuaq 52
PO Box 1580
3900 Nuuk
Tel: +299 34 91 91 00
Customer service has the following opening hours:
Monday to Friday 09:00 – 15:00
We do our best to respond as quickly as possible and do our best to ensure you have a good experience.
About Royal Arctic Line
Royal Arctic Line is owned by the Government of Greenland and has been granted an exclusive concession to transport goods to, from and between towns and settlements in Greenland. The company has 735 employees at 13 terminals in Greenland, the head office in Nuuk, and offices in Aalborg and Aarhus. The fleet consists of 10 vessels.
Communication, marketing and press
Tel: +299 34 91 04
Mail: kommunikation@ral.gl
Aasiaat
Port Manager
Regina Hansen Larsen
Mail: rel@ral.gl
Niels Egedesvej 9
PO Box 219
3950 Aasiaat
Tel: +299 89 20 33
Shift: +299 53 63 63 03
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Ilulissat
Port Manager
Aqqaluk Petersen
Mail: apet@ral.gl
Elias Jørgensenip Aqquserna 12
PO Box 400
3952 Ilulissat
Tel: +299 94 79 79 10
Shift: +299 54 65 33
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Maniitsoq
Regional Manager
Johannes Lyberth
Mail: jlyb@ral.gl
Puulukilivik B-652
PO Box 288
3912 Maniitsoq
Tel: +299 81 79 41 41
Shift: +299 52 12 45
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Nanortalik
Port Manager
Brian Jensen
Mail: brje@ral.gl
Kakilisasiorfik B 405
PO Box 129
3922 Nanortalik
Tel: +299 61 34 33 33
Shift: +299 49 01 44
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Narsaq
Port Manager
Ernst Jensen
Mail: erj@ral.gl
Saqqannguaq B 1035
PO Box 125
3921 Narsaq
Tel: +299 66 49 61 61
Shift: +299 58 94 96
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Nuuk
Operations Manager
Therkild Rosing
Mail: thro@ral.gl
Qeqertanut 46
PO Box 1580
3900 Nuuk
Tel: +299 34 91 91 00
Opening hours:
Monday – Friday
09.00-15.00
Gate and Warehouse 08.00-16.00
Paamiut
Port Manager
Nicolaj Petersen
Mail: nipe@ral.gl
Aasivinngivit 20
PO Box 515
3940 Paamiut
Tel: +299 68 16 33 33
Cargo manager: +299 49 86 39
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Qaqortoq
Port Manager
Nukaaka Berthelsen
Mail: nufb@ral.gl
Torvevej B 163
PO Box 508
3920 Qaqortoq
Tel: +299 64 79 80 80
Shift: +299 49 44 39
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Qasigiannguit
Port Manager
John Sandgreen
Mail: jsan@ral.gl
Quilik B 680
PO Box 149
3951 Qasigiannguit
Tel: +299 91 49 20 20
Shift: +299 59 63 33 33
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Sisimiut
Region Manager
Ole Kreutzmann
Mail: okre@ral.gl
J.M. Jensensvej 2
3911 Sisimiut
Tel: +299 86 59 33
Shift: +299 52 76 52 / 48 67 33
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Tasiilaq
Port Manager
Kaagaaq Uitsatikitseq
Mail: kuit@ral.gl
Talittarpimmut B-1803
3913 Tasiilaq
Tel: +299 98 39 39 00
Shift: +299 59 81 07
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Upernavik
Port Manager
Louise Petersen Karlsen
Mail: loka@ral.gl
Umiarsualiviup Aqq. B-745
3962 Upernavik
Tel: +299 96 49 00 / 96 49 01
Shift: +299 59 06 33 / 48 21 19
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Uummannaq
Port Manager
Juliane Lindegaard Jensen
Mail: juje@ral.gl
Issaliup aqqutaa B 724 B
PO Box 205
3961 Uummannaq
Tel: +299 95 12 33
Shift: +299 54 97 33 / 26 57 26
Opening hours:
The gate, the warehouse and the cash register
Monday – Friday 09.00-15.00
Delivery and pickup addresses in Denmark
The handling of frozen and refrigerated goods in Denmark has moved to Aarhus at Agri-Norcold and Frode Laursen respectively.
Delivery/delivery of
frozen goods to/from Greenland:
Agri-Norcold
True Møllevej 8, 8381 Tilst
Monday – Friday: 07:00 to 14:00
Delivery of general cargo
Keel / Banana to Greenland:
Frode Laursen
Petersmindevej 5-7, 8362 Hørning
Monday – Friday: 07:00 to 14:00
Delivery/delivery
to/from Greenland:
Eimskip pakhus
Østhavnsvej 37, 8000 Aarhus
Monday – Thursday 06:00 to 16:00
Friday 05:00 to 14:30